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Textbook Return and Refund Policies

To initiate a refund request, please complete the Return Pre-authorization form

The following conditions are required for the Bookstore to issue a refund for returned items:

  1. Items are unmarked, unopened and in saleable or new condition.
    • Textbooks - No obvious signs of wear such as bent or torn covers, folded or soiled pages, broken spines, or missing components; contains no stickers, stamps, markings or highlights.

    • PIN Codes for Internet access - Sealed packaging is unopened and the pin code has not been accessed.

    Note: Textbooks deemed non-refundable will be returned to you at your expense unless you request alternate arrangements.

  2. A copy of the original purchase receipt must accompany the completed Bookstore Refund Request form

  3. Student must return item(s) within three weeks of the purchase receipt date included with order. Special circumstances may be considered and are subject to the DL Bookstore review.

No refund will be issued for the following:

  • All shipping fees (both to and from the college).
  • Damaged items not reported as damaged at time of acceptance.
    See Damaged Goods Procedure

Refunds are issued by CNA headquarters and will be applied against outstanding balances on your account before any monies are returned to a student.

Return Process

Returns (along with a copy of your original receipt and the Bookstore Refund Request form ) are to be returned at your expense to:

Distributed Learning Bookstore
College of the North Atlantic,
69 Pleasant Street,
Clarenville, NL A5A 1V9