We are here to support you!
College of the North Atlantic offers a range of support services to our online students. Visit Contact Us for links to your Online Student Services team!
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At CNA, academic advising is provided by a team of professionals dedicated to supporting you throughout your academic journey.
If you are a student with a disability and require supports from Accessibility Services , contact us early. Accessibility Services Coordinators work closely with faculty to determine reasonable and appropriate accommodations. Early planning will help ensure that your accommodations are in place when needed.
The Admissions Officer can assist you with information on applying for a program, registering for your courses, adding or dropping a course, refunds, transcripts and other inquires related to student services.
Bookstore personnel assist with information about textbooks, processing book orders, shipping, refunds, returns and damaged goods. For more information, or to purchase textbooks/required equipment, visit the Text & Equipment section.
Our Guidance Counsellors are dedicated to supporting you from the moment you express interest in one of our programs to the day you graduate and receive your parchment. Please visit the eCounsellor page for more information.
Instructors guide you through our cutting-edge curriculum through questioning, encouraging participation, promoting discussion on important concepts, principles and skills, and providing constructive feedback. They will establish agendas, objectives and schedules as necessary and provide strong leadership and direction. You may contact your instructor for course content related issues. please contact your instructor.
For course content related issues, please contact your instructor. Contact information for each instructor can be found on the Instructor bio page in each course.
CNA Libraries offer a full range of services to our distance learners, including research assistance, borrowing privileges for our print and video collections, interlibrary loan, and free delivery of library materials to your home. The library subscribes to a number of electronic databases which provide students with full-text access to newspaper and journal articles in electronic format. For more information, visit Library Services .
My CNA is your gateway to student supports and resources such as peer tutoring, library and counselling services, policies governing student conduct, scholarships and awards, etc.
Book a session with an instructor in our Online Academic Help Centre to get help with courses such as communications, math, science, accounting and statistics.
A dedicated Help Desk team is available to serve your technical support needs. The team can work with you to find solutions to issues related to course login, online exams, course content and general troubleshooting. Click Here for contact information, hours of operation, and more!
The Peer Tutoring Program is a free service offered to College of the North Atlantic students. The program is designed to help students who are having trouble in a subject area. Students may be paired with a student who has been approved to tutor in the same subject area.
The Service Coordinator can assist you with customer service concerns, exemptions/credit transfer, Prior Learning (PLAR), exams (schedule, location, deferred/supplementary, etc.), course offerings, registration, grades, and general inquires.
All College of the North Atlantic students have the right to appeal decisions or rulings that affect them both in academic and non-academic matters.
Student Appeals - Academic
Student Appeals - Non Academic
For more information, consult a Guidance Counsellor or a Student Development Officer for your program.
Student Development Officers (SDOs) provide a variety of student engagement and support services. They are your first stop for many services including preparing to become a student; financial aid information; the orientation process including sessions and activities; scholarships and awards; graduation; and becoming familiar with and following the Student Code of Conduct as well as Student Rights and Responsibilities.
The Student Service Help Desk is available to assist you with any technical issues you have relating to your Student Self Service. These can include a password reset, opting in or out of health and dental, online registration, fees, and much more! In order to efficiently review your account and provide assistance, please include your student number in all correspondences.