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Damaged and Lost Goods Procedure

Immediately inspect your purchase for damages! Any damages should be noted on the carrier’s receipt or bill of lading at the time of acceptance. The DL Bookstore is not responsible for items damaged in transit and cannot issue a replacement item.

If you receive damaged items, the Distributed Learning Bookstore will work with you to submit a damaged goods claim with your shipping carrier. Each carrier has its own procedure for damaged claims. Claims are subject to the carrier policies and procedures

The DL Bookstore must submit the damaged and lost goods claim to the carrier.

  • Report damaged goods by emailing dlsbookstore@cna.nl.ca or calling the DL Bookstore within 30 days of receiving your damaged shipment. Keep all the wrapping, packaging materials, invoices and the damaged item(s), as they will be required to process your claim.

  • Textbook orders typically arrive within five business days (may be longer for out of province locations). If you do not receive your order within 5 – 7 business days, email dlsbookstore@cna.nl.ca.ca for follow-up.

Liability Coverage for up to $100 is included.

You will be notified once your claim has been processed.