Possible Solution(s):

Click on the “Student Email Login & Office 365 Portal”

Enter your CNA email address using the following format:
Firstname.lastname##@ed.cna.nl.ca (the ## is the last two digits of your student ID)
Example: if your name is John Smith and the last two digits of your student id is 84, you would enter: john.smith84@ed.cna.nl.ca

• If you are a returning student and have previously used your webmail, your most recent password will still be your password. If that is not working, please use the password reset link.
• If you are a new student, who has not previously logged in and accessed webmail, please refer to personal email you registered with CNA for instructions on how to log in.
• If you are a new student, who has previously logged in, your most recent password will still be your password (for all college systems including: self-service, webmail & Brightspace D2L).
• If you do not know your password, or are having issues logging in, please contact the D2L Help desk at:
• 1-877-465-2250
• Email: dlshelp@cna.nl.ca
• Student Services email: sshelpreg@cna.nl.ca

When you contact the Help desk, you will need to provide information so they can verify your identity. This would normally be your student ID number or with a personal email address that you have registered with CNA.

Please note that if this is your first time logging into your email, you will get prompted to set up security on your account. You will need to set up your security as it will allow for password recovery.

NOTE: Students can choose to change their password at any time. See the tab below "You need to change/reset your password."

Are you using the password you had previously? It may be that your password has expired. Passwords expire every 120 days.

Possible Solution(s):

• You may need to change your password. See the tab below "You need to change/reset your password."

Possible Solution(s):

• Students will not be able to view their courses until the official class start date.

Possible Solution(s):

• Your application/registration may not be processed. If registered via the DL online registration system, allow 3-5 business days for processing. Please contact the Help Desk for further information.

Password Change/Reset Options for Students:

• If you forgot or would like to change your password and have answered your self-service password reset questions for Office 365, you can reset your password here.
• To register/update your account reset information so that you are able to perform a password reset, click here.

PASSWORD REQUIREMENTS:

Your password must:

1. be a minimum of 8 or more characters
2. contain characters from three of the following categories:
• UK English uppercase (A - Z)
• UK English lowercase (a - z)
• Numbers (0 - 9)
• One or some of the non-alphabetic characters (for example !, #, %, ?, &, @, $)

Passwords you cannot use:

1. Passwords must not contain your username, or more than two consecutive characters from your full name
2. You cannot reuse one of the last 10 previous password
3. You cannot include common words such as:
   • Names of schools
   • Local sports teams
   • Famous People or public figures

These types of passwords are easily guessed and vulnerable to attacks. If your password change is rejected, it may be due to this restriction. Please choose a more secure and unique password.

NOTE: Passwords can only be changed once every 24 hours. If further assistance is required, please contact the Help Desk.

Possible Solution(s):

• Contact the DLS Help Desk to confirm your College email address