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Support Services

College of the North Atlantic offers a range of support services to its learners. The following are services that offered via Distributed Learning as well as some campus-based supports that are available at your nearest campus.

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Help Desk

A dedicated Help Desk support team is available to serve your technical support needs. Our team members possess a wide range of technical skills and look forward to answering your questions, finding solutions to your problems and ensuring that your online experience is an enjoyable one. We aim to provide prompt courteous service within 24 hours.

NOTE: When corresponding with the Help Desk, include your course name/number and Student ID number and details on the problem you are experiencing, including any error messages you may have received.

Email:

dlshelp@cna.nl.ca

Phone:

1.877.465.2250 option 1 (toll free)        1.709.466.6961 (local)

Live Chat

chat

Chat is only available during Help Desk hours

September - June

Monday - Thursday ~ 8:30 am - 10:00 pm
Friday ~ 8:30 am - 4:30 pm
Saturday ~ 11:00 am - 3:00 pm
Sunday ~ 1:00 pm - 8:00 pm

July - August

Monday - Friday ~ 8:30 am - 4:00 pm

All times are in Newfoundland Standard Time (NST)

Admissions

The Admissions Officer can assist you with information on applying for a program, registering for your courses, adding or dropping a course, refunds, transcripts and other inquires related to learner services.

Business Administration (Certificate, Diploma)
Comprehensive Arts and Science (CAS) Transition
Health Informatics
Journalism
Office Administration (Certificate, Executive)
Web Development

Romona Keats
Office of Distributed Learning
69 Pleasant Street
Clarenville, NL, A5A 1V9
Toll Free: 877.465.2250 option 4
Telephone: 709.466.6952
Fax: 709.466.4640
Email: dlsreg@cna.nl.ca


Early Childhood Education, Rehabilitation Assistant (OTA and PTA)
Video Game Art and Design

Jennifer Burge
College of the North Atlantic
P. O. Box 1693
1 Prince Philip Drive
St. John's, NL, A1C 5P7
Toll Free: 888.982.2268
Telephone: 709.757.1392
Fax: 709.758.7304
Email: jennifer.burge@cna.nl.ca


Information Management (Post Diploma)

Shirley Moore
College of the North Atlantic
5 Cromer Avenue
Grand Falls-Windsor, NL, A2A 1X3
Toll Free: 1.888.982.2268
Telephone: 709.292.5622
Fax: 709.489.4180
Email: shirley.moore@cna.nl.ca


Bookstore Coordinator

The Bookstore personnel can assist with information about textbooks, book orders, shipping and refunds.

Service Coordinator

The DL Service Coordinator can assist with customer service issues, registration, course offerings, grades, exams, work placements and general inquires.

Instructors

Instructors will guide your learning through questioning, encouraging participation, promoting discussion on important concepts, principles and skills, and providing constructive feedback. They will establish agendas, objectives and schedules as necessary and provide strong leadership and direction.

For course content related issues, please contact your instructor. Contact information for each instructor can be found on the Instructor bio page in each course.

Guidance Counsellors

Counselling services are available for career, social, financial, employment, and personal development needs. As well, Counsellors are responsible for standardized testing and are integral in recruitment and retention initiatives to maximize the learner's opportunities for success. For more information on CNA's Counselling Services visit the CNA website under Counselling Services.

Disability Services

College of the North Atlantic offers accommodations to students with disabilities. It is the student's responsibility to self-identify on the admission application. The Coordinators of Disability Services work closely with faculty to determine reasonable and appropriate accommodations when requested by a student with a documented disability. Please check the Disability Services webpage for detailed information

Peer Tutoring

The Peer Tutoring Program is a free service offered to College of the North Atlantic students. The program is designed to provide remedial assistance to students who, after a concentrated effort, are still experiencing difficulty in a particular subject area. Such students may be paired with a student who has been approved to tutor in the same subject area. Peer Tutors are compensated at a rate established by the Campus. In many instances, instructors will identify students who would benefit from peer tutoring, as well as students who they feel would be suitable tutors. Application forms are available from the Learner Services Office or contact a Counsellor at the nearest campus.

Library Services

CNA Libraries offer a full range of services to our distance learners, including research assistance, borrowing privileges for our print and video collections, interlibrary loan, and free delivery of library materials to your home. The library subscribes to a number of electronic databases which provide students with full-text access to newspaper and journal articles in electronic format. For more information, visit Library Services for Distributed Learners.

You can check our Library Online Catalogue. Instruction is available on using these and other library resources on the CNA Library Services YouTube channel.

Campus Technical Support

Computer support technicians and computer support specialists are available to assist students on all campuses of the College. Distance students who utilize on-campus resources should only contact campus IT support if they experience general computer problems such as not being able to access the campus network. DL related issues (D2L login issues, etc.,) should be directed to the DL Help Desk.

Student Development Officer

Student Development Officers (SDO) provide students with services of a non-academic nature. Specifically, SDOs may be involved with student government, peer tutoring, and assisting students with financial aid information. The officer acts as a liaison between the students and administration of the campus and serves as a direct contact for employment-related issues. This involves delivering job-search seminars, promoting graduates to potential employers, and gathering information related to student and graduate employment, including surveys of students and graduates. Students and/or potential students are encouraged to contact the Student Development Officers at the nearest campus.