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Textbook Return and Refund Policies

To initiate a refund request, please complete the Return Pre-authorization form.

The Bookstore may issue a refund for returned items provided the following conditions are met:

  1. Items are unmarked, unopened and in saleable or new condition.
    • Textbooks - No obvious signs of wear such as bent or torn covers, folded or soiled pages, broken spines, or missing components; contains no stickers, stamps, markings or highlights.
    • Multimedia (including software in the form of CD-ROMs, DVDs, video and audio tapes and CDs, plus PIN Codes for internet access) - Sealed packaging is unopened, the pin code has not been accessed, the components in the back of the book are intact, and the associated packaging has not been opened.

    Note: Items returned that are denied refunds will be returned to you at your expense unless alternate arrangements are requested.

  2. Items are returned within three weeks of the date on your cash receipt included with your order. Special circumstances may be accepted and are subject to the DL Bookstore review.
  3. A copy of the original cash receipt must accompany the completed Bookstore Refund Request form.

No refund will be issued for the following:

  • All shipping fees (both to and from the college).
  • Damaged items not reported as damaged at time of acceptance. See Damaged Goods Procedure.

All refunds are issued by CNA Headquarters. Refunds will be applied against outstanding accounts before any monies are returned.


RETURN PROCESS

Returns (along with a copy of your original receipt and the Bookstore Refund Request form) are to be returned at your expense to:

Distributed Learning Bookstore
College of the North Atlantic,
69 Pleasant Street, Clarenville, NL
A5A 1V9