College of the North Atlantic offers a range of support services to its learners. The following are services that offered via Distributed Learning as well as some campus-based supports that are available at your nearest campus.
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A dedicated Help Desk support team is available to serve your technical support needs. Our team members possess a wide range of technical skills and look forward to answering your questions, finding solutions to your problems and ensuring that your online experience is an enjoyable one. We aim to provide prompt courteous service within 24 hours.
NOTE: When corresponding with the Help Desk, include your course name/number and Student ID number and details on the problem you are experiencing, including any error messages you may have received.
1.877.465.2250 option 1 (toll free) 1.709.466.6961 (local)
Chat is only available during Help Desk hours
September - June
Monday - Thursday ~ 8:30 am - 10:00 pm
July - August
Monday - Friday ~ 8:30 am - 4:00 pm
All times are in Newfoundland Standard Time (NST)
The Admissions Officer can assist you with information on applying for a program, registering for your courses, adding or dropping a course, refunds, transcripts and other inquires related to learner services.
Business Administration (Certificate, General & Human Resource Management),
Office Administration (Certificate, Executive & Medical) and Web Development
Office of Distributed Learning
69 Pleasant Street
Clarenville, NL, A5A 1V9
Toll Free: 877.465.2250 option 4
Early Childhood Education, Rehabilitation Assistant (OTA and PTA) and
Rehabilitation Assistant Bridging Program
College of the North Atlantic
P. O. Box 1693
1 Prince Philip Drive
St. John's, NL, A1C 5P7
Toll Free: 888.982.2268
Information Management (Post Diploma)
College of the North Atlantic
5 Cromer Avenue
Grand Falls-Windsor, NL, A2A 1X3
Toll Free: 1.888.982.2268
The Bookstore personnel can assist with information about textbooks, book orders, shipping and refunds.
The DL Service Coordinator can assist with customer service issues, registration, course offerings, grades, exams, work placements and general inquires.
Each College campus has an Exam Coordinator who is responsible for setting up DL exams at their respective campus.
Instructors will guide your learning through questioning, encouraging participation, promoting discussion on important concepts, principles and skills, and providing constructive feedback. They will establish agendas, objectives and schedules as necessary and provide strong leadership and direction.
For course content related issues, please contact your instructor. Contact information for each instructor can be found on the Instructor bio page in each course.
Counselling services are available for career, social, financial, employment, and personal development needs. As well, Counsellors are responsible for standardized testing and are integral in recruitment and retention initiatives to maximize the learner's opportunities for success. For more information on CNA's Counselling Services visit the CNA website under Counselling Services.
College of the North Atlantic offers accommodations to students with disabilities. It is the student's responsibility to self-identify on the admission application. The Accessibility Services Coordinators work closely with faculty to determine reasonable and appropriate accommodations when requested by a student with a documented disability. Please check the Accessibility Services webpage for detailed information.
Students are responsible for notifying the College each semester if disability services are required. Complete and submit the form below to request accommodations. Your form will be sent to the Coordinator of Accessibility Services at your nearest campus.
The Peer Tutoring Program is a free service offered to College of the North Atlantic students. The program is designed to provide remedial assistance to students who, after a concentrated effort, are still experiencing difficulty in a particular subject area. Such students may be paired with a student who has been approved to tutor in the same subject area. Peer Tutors are compensated at a rate established by the Campus. In many instances, instructors will identify students who would benefit from peer tutoring, as well as students who they feel would be suitable tutors. Application forms are available from the Learner Services Office or contact a Counsellor at the nearest campus.
CNA Libraries offer a full range of services to our distance learners, including research assistance, borrowing privileges for our print and video collections, interlibrary loan, and free delivery of library materials.
We also provide, through our Library Services website, online access to our library catalogue (SirsiDynix e-Library), our e-books and e-reference resources, and our article databases. Just go to our homepage and scroll down to the Find Books, Articles, and Other Resources (Login). You will be asked to provide your username (student number) and password. Make sure to enter edu\ before your student number: edu\12345678. After you connect to the Find Books, Articles, and Other Resources page, you will see three sections: +Library Services Links, +Research Guides, and +Frequently Asked Questions. The links to the e-Library, our e-books and e-reference resources, and our article databases are all under +Library Services Links. Under +Research Guides are links to tutorials and other research guides to help you search the e-Library and our other databases.
From the Library Services homepage, you will also find links to Library Hours and Contacts and Library User Services. The Library User Services page has a section devoted to Distributed Learning Services. Check this section to find out how to get research assistance and how to get books, articles, and other resources delivered directly to you.
Specific contacts for our Library Services DL team are:
- Phone: 709-643-7762
- Email: email@example.com
Computer support technicians and computer support specialists are available to assist students on all campuses of the College. Distance students who utilize on-campus resources should only contact campus IT support if they experience general computer problems such as not being able to access the campus network. DL related issues (D2L login issues, etc.,) should be directed to the DL Help Desk.
Student Development Officers (SDO) provide students with services of a non-academic nature. Specifically, SDOs may be involved with student government, peer tutoring, and assisting students with financial aid information. The officer acts as a liaison between the students and administration of the campus and serves as a direct contact for employment-related issues. This involves delivering job-search seminars, promoting graduates to potential employers, and gathering information related to student and graduate employment, including surveys of students and graduates. Students and/or potential students are encouraged to contact the Student Development Officers at the nearest campus.