Help Desk
A dedicated Help Desk support team is available to serve your technical support needs. Our team members possess a wide range of technical skills and look forward to answering your questions, finding solutions to your problems and ensuring that your online experience is an enjoyable one. We aim to provide prompt courteous service within 24 hours.
Contact a Help Desk team member via:
Email:
Phone:
Live Chat:
|
dlshelp@cna.nl.ca
1.877.465.2250 option 3
1.709.466.6961 (local)
Click HERE [Requires Java to be installed. This only needs to be done once.] |
Help Desk service is available 7-days:
| September - June |
Monday - Thursday ~ 8:30 am - 10:00 pm
Friday ~ 8:30 am - 4:30 pm
Saturday ~ 11:00 am - 3:00 pm
Sunday ~ 1:00 pm - 8:00 pm |
Summer Hours:
|
July - August |
Monday - Friday ~ 8:30 am - 4:00 pm |
All times are in Newfoundland Standard Time (NST).
To ensure prompt service when contacting the Help Desk, it is a good idea to include the following information in your message:
- Your course name/number and Student ID number
- Details on the problem you are experiencing, including any error messages you may have received
| Note: Due to the poor quality of reception, cell phone users are asked to repeat their contact information when
leaving a message on voice mail. |
If you experience problems with your commercial Internet account, please contact your Internet Service Provider for assistance.
